Refund policy

Return & Refund Policy

Last Updated: June 29, 2026

At ZOVO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include all accessories and documentation, if applicable.

  • Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Products that have been used, damaged by the customer, or are missing parts not due to our error

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The product arrived damaged or defective.

  • The return is due to an error on our part.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return or refund, please contact us with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if the item is damaged or defective)

Our support team will provide return instructions and assist you throughout the process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: tylobusinessofficial@gmail.com

Thank you for shopping with ZOVO. We appreciate your trust and strive to provide quality products and excellent customer service.